Return & Exchange Policy

Chemical Guys Philippines will accept return or exchange up to seven (7) days from the date of receipt, where day one is the receipt date.

The following are the valid reasons for return and exchange:

1. Product received is fundamentally different in nature from the product specified in the website;
2. Defective or damaged product;
3. Wrong item delivered;
4. Item has missing parts, accessories or incomplete order;
5. Item received that is not as advertised on the website.

The following are the invalid reasons under the Consumer Act of the Philippines RA 7394:

1. Change of mind;
2. Defects caused by misuse or mishandling of items by customer;
3. Discovery of the lower price of the same item from other store.

Chemical Guys Philippines will take the receipt of return and exchange items if the reason is valid. Also, the item, packaging and other related materials included in the package must be in new condition, unaltered and free of damages by the customer.

For the exchange of items, kindly contact us via email or through our Facebook Page.